FAQs

Are you eco-friendly?

We only create our products based on demand, which means that we only produce an item only when there is an order for it. This reduces textile waste from over production. Every purchase, big or small has a footprint and with each order you have a choice. We would like to help you choose wisely & as much as possible, we try to add more eco-friendly products into our store. Each product has a detailed description on what it's made of. 

 

How can I care for my t-shirts/hoodies & make them last long?

To keep your clothes looking as good as new, we recommend turning it inside out before washing it in cold water. High-quality cotton is super durable, which makes it less prone to accidental rips or tears. However, cotton isn’t as durable as polyester or cotton/polyester blends.

Just like most natural materials, it can shrink when subjected to high temperatures. So when washing a cotton shirt, use cold water and avoid adding too much detergent as doing so can affect the wear and tear of the material. Choose a delicate cycle setting on your washing machine to prevent color fading.  Hang drying is the best option, but if you need to use a dryer, set it to a delicate cycle with a low heat. The more you allow it to dry naturally the longer it will last.

Keep in mind that, because of different manufacturing techniques, products can feel different on your skin, even if they are all 100% cotton

Shipping & Delivery times?

Visit our shipping policy page for information regarding countries we ship to and other information. Click Here

 

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

 

Who is responsible for Tax/ Duties?

The customer is fully responsible for any Duties or Taxes on international shipments. It depends on where you live as customs duty fee may be applied when you receive your order. Unfortunately, we have no control over this and cannot reimburse you for this expense. 

 

Why don't you offer express shipping? 

For small businesses, shipping worldwide from multiple sources can be very complex. In order to offer free shipping on a lower cart value for everyone, we had to keep it simple. Our market being a small niche, we've found that our store caters to savvy customers who generally look for style and design more than a quick delivery. That's why express or next day delivery is not available. 

 

Can I ask for a custom design?

We love to receive design suggestions from our customers and we always consider them for future collections but we can't commit to special requests for specific colors or products on single orders.

Although we can't guarantee it, for orders of 25+ items, we might be able to fulfill special requests or create custom design variations.

 

Why does my shirt have a vinegar smell?

Don't worry, that's not unusual - it's from a fixation agent applied during the printing process, and it's not permanent. The smell should remove within the first wash. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

 

Who can I contact for my order?

We are always here to help. Please contact khaleej.designs@gmail.com for any questions